PRIVACY POLICY
Personal Information We Collect
This Privacy Policy explains how we collect and use your Personal Information when you visit our Site.
When you use our Site, we automatically collect certain Personal Information about your device. This includes your browser type, IP address, time zone, and cookies installed on your device.
As you browse, we also collect:
- Pages and products you view
- Referring websites or search terms
- How you interact with the Site
We call this Website Personal Information.
We collect this Personal Information using:
- Cookies – small data files with a unique identifier
- Log files – track activity such as IP address and browser type
- Web beacons, tags, and pixels – monitor browsing behaviour
Mobile and Order Personal Information
When you make a purchase, we collect Order Personal Information, including:
- Name and surname
- Billing and shipping address
- Payment details (Stripe, PayPal, Apple Pay, Google Pay, Amazon Pay)
- Email and phone number
In this Privacy Policy, “Personal Information” includes both Website Personal Information and Order Personal Information.
We use your Personal Information to:
- Process and fulfil orders
- Send confirmations and invoices
- Improve our services and website
We also use Personal Information to:
- Personalise your experience
- Provide customer support
- Communicate via email or chat
Marketing and Personal Information
We may use your Personal Information to send marketing messages by:
- SMS
- Calls
- Push notifications
We only send marketing communications when:
- You have given consent, or
- It is legally allowed under our legitimate interests
You can opt out at any time.
We do not sell your Personal Information.
We only share Personal Information:
- With service providers (e.g. payments, email services)
- To complete transactions
- When required by law
For example, we use Google Calendar to manage bookings.
Service providers can only use your Personal Information to perform their services.
Legal Use of Personal Information
We may disclose your Personal Information to:
- Comply with legal obligations
- Prevent fraud or illegal activity
- Protect our rights and users
We use tools like Google Analytics to analyse how users interact with our Site.
We may also use Personal Information for advertising through partners like Google and Meta. These partners may use cookies to:
- Show relevant ads
- Measure performance
We retain your Personal Information unless you request deletion.
Some Personal Information (such as Order Information) may be kept for legal reasons.
We take reasonable steps to protect your Personal Information.
However, no system is completely secure.
Cookies help us store and use Personal Information to:
- Remember preferences
- Process orders
- Improve user experience
You can disable cookies, but some features may not work properly.
We do not collect Personal Information from children under 13.
Our Site may link to third-party services.
We are not responsible for how they handle Personal Information.
By using our Site, you agree to this Privacy Policy and the use of your Personal Information.
We may update this Privacy Policy from time to time.
You can:
- Access your Personal Information
- Request updates or deletion
- Opt out of communications
If you have questions about your Personal Information, contact: